Shipping & Warranty

Shipping, Warranty & Returns


We ship Canada-wide from our Toronto store via Canada Post Expedited.

Most orders are dispatched same business day once the payment received.

You will receive the tracking number once the parcel is sent.

Currently all orders over $100 CAD are shipped free of charge.  Otherwise we charge flat fee of $20 per order.

Local pickup

Local pickups are available at the following address:

226 Wildcat Rd, North York, ON, M3J 2N5

Mon-Fr: 10am-5pm;  Sat: 10am-4pm;  Sun-closed


We inspect each item before we ship it!

If there are any mechanical problems with the product within 1 year from the day of purchase, we would replace the product free of charge minus the shipping cost. This warranty covers any supplied or manufactured parts of the product that, upon inspection by Renovation Outlet authorized personnel, is found to have filed in normal use due to defects in the material or workmanship. This warranty does not apply to the installation expenses. Attempting to service or modify this unit, operating this unit under conditions other than the recommended will render this warranty void. Unless otherwise prescribed by law, Renovation Outlet shall not be liable for any personal injury, property damage and or any incidental or consequential damages of any kind (including water damage) resulting from malfunctions, defects, misuse, improper installation or alteration of this product. All parts of this product are guarantied for a period of 1 year as follows: Within the first 12 months form the date of purchase, subject to the conditions above, Renovation Outlet will repair or replace the product if it is defective in the material or workmanship.
All shipping handling charges are non-refundable. Warranty does not cover normal tear and wear, damages due to negligence, improper installation, and operation.

Residential grade hardware products used for commercial applications are not covered under the  warranty.


We offer 30-day money back guarantee.

This 30-day money back guarantee is a subject to the following simple conditions:

To qualify for refund the product should be received in the original packaging and in undamaged condition.

To receive refund on returned goods, the items cannot be damaged or installed, must be in their original packing in new condition with all of the parts inside. Please be sure to package your items well. Items that are not packed in their original packing or just thrown back in the box usually have to be scrapped and therefore no credit will be issued.

Carriage costs are not refundable and return carriage is payable by the customer.

Items returned with damaged packaging, scratched or missing components (missing screws/parts, missing keys etc.) will result in additional charges. Please note all returns are the subjects to 20% restocking fee.

The exception to this policy is when an item is shipped incorrectly.

Please allow up to 1 week from the time we receive your items for the credit to be processed and posted to your original payment method.

There are no refunds on products that have been misused, abused or rendered unless as a result of improper use or installation. All returned items must be returned with 30 days of receipt and must be returned in their original packaging and condition.

General Terms and Conditions applicable to Use of a Web Site
1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License
  1. Permission is granted to temporarily download one copy of the materials (information or software) on HumbleShop’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on HumbleShop’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HumbleShop at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
  1. The materials on HumbleShop’s web site are provided “as is”. HumbleShop makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HumbleShop does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations

In no event shall HumbleShop or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on HumbleShop’s Internet site, even if HumbleShop or a HumbleShop authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on HumbleShop’s web site could include technical, typographical, or photographic errors. HumbleShop does not warrant that any of the materials on its web site are accurate, complete, or current. HumbleShop may make changes to the materials contained on its web site at any time without notice. HumbleShop does not, however, make any commitment to update the materials.

6. Links

HumbleShop has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HumbleShop of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

HumbleShop may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to HumbleShop’s web site shall be governed by the laws of the State of Malaysia without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.