Returns

We offer 30-day money back guarantee return (not including shipping).

Items returned between 31and 60 days after receipt will only qualify for a store credit.
Items cannot be returned or exchanged after 61 days from receipt of order.

To be eligible for a return, the item/s

  • Must not have been installed
  • Must be free of scratches and/or defects
  • Must be in resalable condition
  • Must be in the original packaging
  • Must not be missing pieces

Carriage costs are not refundable and return carriage is payable by the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will credit your payment card account within 3 business days after the return is received.

Returned goods which are not defective are subject to a 15% re-stocking charge.

Exchanges

If you need to exchange the item/s please contact us at (416-822-7588) or

send us an email at info@renovationoutlet.ca

Warranty

Renovation Outlet offers one year warranty to all products from date of purchase.

All warranties are void when products have been incorrectly installed, exposed to excessive loads or subject to abuse.

Warranty does not include ANY labor cost..

Finishes

Our hardware items are protected with an electroplating coating to help prevent tarnishing.

This protective coating has limitations and in time may deteriorate from handling, scratches, cleaning or

exposure to atmospheric conditions.

Eventual tarnishing is not a defect but a normal and unavoidable process.

Finishes tones may vary.

Shipping returns

To return your product, you should mail your product to: 

Renovation Outlet

226 Wildcat Rd.,

North York, ON

M3J 2N5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@renovationoutlet.ca for questions related to refunds and returns.