We offer 30-day money back guarantee return for purchases at store and                                                                                                        from the date the order is received at the customer’s address for online purchases.

To be eligible for a return, the item/s

  • Must not have been installed
  • Must be free of scratches and/or defects
  • Must be in resalable condition
  • Must be in the original packaging
  • Must not be missing pieces

Carriage costs are not refundable and return carriage is payable by the customer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will credit your payment card account within 3 business days after the return is received.

Returned goods which are not defective are subject to a 20% re-stocking charge.


If you need to exchange the item/s please contact us at (416-822-7588) or

send us an email at


Renovation Outlet offers one year warranty to all products from date of purchase.

All warranties are void when products have been incorrectly installed, exposed to excessive loads or subject to abuse.

Warranty does not include ANY labor cost.


Our hardware items are protected with an electroplating coating to help prevent tarnishing.

This protective coating has limitations and in time may deteriorate from handling, scratches, cleaning or

exposure to atmospheric conditions such as pollution, proximity to water, humidity, ultraviolet rays.

Eventual tarnishing is not a defect but a normal and unavoidable process.

Shipping returns

To return your product, you should mail your product to: 

Renovation Outlet

226 Wildcat Rd.,

North York, ON

M3J 2N5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.